How to Reset Google Authentication on Binance App
1. Tap on the [Profile] icon and tap [Security] - [Google Authentication].
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2. Tap [Change Google Authentication]. Please note that withdrawals and P2P trading from your account will be disabled for 24 hours for security reasons.
Tap [Continue] to proceed.
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If your Google Authenticator is working normally:
3. Verify your request with your current phone number and other 2FA devices. Tap [Submit].
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4. You will then be prompted to download the Google Authenticator App. Tap [Download] if you haven’t, or tap [->] to continue.
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5. You will see a backup key. Please save it securely. This will allow you to recover your Google Authenticator in case you lose your phone.
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6. Enter the backup key you just backed up.
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7. Now go to your Google Authenticator app. Tap on the [+] and select [Enter a setup key] to add the backup key you just saved. Tap [Add].
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8. Go back to the Binance App and use your new Google Authenticator to verify the change. Tap [Submit] to complete the process.
If you’ve lost access to your Google Authenticator App or it has stopped working:
3. Tap [Security verification unavailable?].
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4. Check the box next to [Google Authentication is unavailable and I would like to disable it.] and tap [Confirm reset].
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5. Verify the request with your other 2FA devices.
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6. Follow the instructions on the page to complete the below verifications:
Answer Security Questions:
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ID verification:
- Please choose the country your ID was issued in and select ID type:
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- Upload the front page of your ID document.
- Upload the back page of your ID document.
- Shoot a picture of yourself with your face being clearly visible (we are not accepting screenshots or edited pictures).
Face verification:
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7. Your request has been submitted and we will review it as soon as possible. Please wait patiently.
*Please note that different users will perform different operations based on account status and related information.